Q: I need a headpiece, how much time should I allow for a jewellery/headpiece order?
A: Please allow one to five weeks for standard delivery. Most Kezani pieces are 'made to order' specially for you. Urgent orders are possible.
Q: I only have two weeks till my wedding....eeek! Can I still get a Kezani piece? A: You are not alone!! There seems to be a lot of brides that leave their accessories to last. We are here to help and will do our utmost to provide you with the perfect accessories!
Q: I have my hair trial booked and I would really love my headpiece for this date. Is this possible? A: These appointments are important to us too as it allows time for the hairdresser to work out perfect positioning. Please add this detail in the note section on checkout. If it is out of our standard delivery times we promise we will jump hoops to try and achieve this for you.
Q: My wedding is soon and I need my headpiece urgently, is this possible?A: Most times, the answer is YES. We can accommodate urgents providing we have all the components in stock. Please call or email to confirm, or you may place order with your request in the Note Box provided and we will confirm within 24 hours. A full refund will be available if we cannot accommodate, in this circumstance.
Q: Are all your collections on your website?
A:There are more collections and styles available instore. If there is something specific you are looking for and cannot find this on our website, please send us an email or phone if you cannot come into store. We will then send you more info and images if possible of what we may have to suit.
Q: Can I come into our store?
A: You are most welcome to visit our West Leederville store at 142 Northwood St, West Leederville, Western Australia. Be sure to check out our opening times on our contact us page first.
Q: Do you require an appointment?
A: We love appointments but it is not necessary, It is certainly fine for you to just walk in.
Q: My wedding is next week, can you help me?
A: We will always try our best to accommodate our clients. In most cases, yes we can. Contact us ASAP with your query by phone or email.
Q: Can I alter one of your pieces to match my dress?
A: At Kezani we strive to create the perfect look for your special day, Anita is always remodelling pieces to suit her customers look. Send us your ideas in an email or call to arrange an appointment.
Q: How can I get free styling advice online?
A: Just fill out the form on the contact us page and we will be in contact with you soon.
If you have your wedding hair trial booked and it falls in less time than your scheduled delivery - please write this in Notes box provided on checkout and we will confirm if this is possible. We will always endeavour to accommodate you as we would prefer you to have your piece for this appointment too!!
Q: Can I make an after hours appointment?
A: Just contact us with your special requirements and we will endeavor to accommodate.
Q: Do you have layby?
A: Yes, just contact us and we will set one up for you.
Q: Can you supply products in different colours to what is listed?
A: Sure, please email us your pictures and we can match up the closest.
Q: Do I have to register to purchase from you online?
A: Only if you want to, it makes future purchases a lot quicker.
Q: Do I have to subscribe to your mailing list to place an order online?
A: No, its totally up to you. If you would like to keep up to date with specials or promotions that we are doing, please subscribe. Don't worry we will not bombard your inbox with daily articles, we generally post a new email once a month.
Q: Do you sell bridal shoes?
A: Right next door to Kezani is Georgie's Bridal Shoes. Georgie's has been adorning brides feet for years, and have all the latest designs and styles to choose from.
Q: Do you stock Stephanie Browne jewellery?
A: Yes, we are the major stockist of Stephanie Browne in Western Australia.
Q: Have you won any awards?
A: Yes, we have won the 2010,2011,2012,2014, ABIA awards from The Australian bridal industry awards for Jewellery fashion. See the 'Contact Us' page.
Q: How do I feature on your 'real brides' page?
A: We are always excited to see pictures of our brides, please forward us a collection of your special day and we may feature your wedding on our site.
Q: How do I see more pictures of a product?
A: We can email more photos to you, just hit the contact us button and send the request.
Q: How long for delivery?
A: Generally allow for three working days within Australia and two weeks overseas I can check for your specific location and email you back.
Q: Can I alter the beads in a piece?
A: Yes, you can send us a request form.
Q: How long have you been in the bridal business?
A: Anita, the designer and owner of Kezani Jewellery has been in the bridal industry for over 28 years. Working for many years firstly in the wedding gown industry, has given Anita great insight on what co-ordinates best with your gown. Understanding fabrics, colours and settings. Anita has styled thousands of brides in her career.
Q: What currency are the prices on your site?
A: All our prices are in Australian Dollars "AUD" and include all state and federal taxes.
Q: Is gst included in prices?
Yes, GST is included and will be itemised on your invoice upon checkout.
Q: What guarantees do you offer ?
A: Kezani forwards on all their suppliers manufacturers warranties, email us for specific supplier warranties.
Q: What is 'free shipping' Australia?
A: We will ship your order Australia wide for free either by Australia Post.
Q: What is your returns policy?
A: Kezani does offer a 7 day exchange or refund period for all on line standard* orders.
Check our terms and conditions for more detail and exclusions.
Q: What type of bridal styles do you sell?
A: Whether you love old Hollywood glamour, boho, vintage chic, set in a chapel, garden or destination wedding or if you are the true traditionalist, Kezani carries collections for all these stylings.
Q: Where is your jewellery made?
A: The Kezani label is Australian made. All pieces are totally hand made to order in our West Leederville, Perth, Western Australia store. We also carry the Stephanie Browne label which is mostly made in Victoria.
Q: Do you deliver?
A: Yes, we deliver world wide.
Q: Do you discount?
A: Sorry, no discounts available.
Q: What crystals do you use?
A: All of Kezani Jewellery creations are made using the finest Austrian crystal unless otherwise stated.
Q: Can I change or cancel my order?
A: Yes, if within 48hours. A cancellation fee will be charged if item is already through to manufacturing process [urgents]
Q: If the piece I order does not suit me upon arrival can I get a full refund?A: Yes, all online purchases can be returned within 7days upon received goods for a full refund providing the following:
1. it has not been custom made with a variation other than the bead and colour options stated on our website. It is not a pierced earring - all pierced earrings cannot be returned for hygiene reasons. You are returning this unworn [besides try on] and in it's original packaging.
Please see our returns policies for more information.