Frequently Asked Questions

Ordering & Delivery Times

How much time should I allow for a jewellery/headpiece order? Please allow one to five weeks for standard delivery. Most Kezani pieces are made to order specially for you. Rush orders are possible for urgent requests.

My wedding is in two weeks - can I still get a Kezani piece? You're not alone! Many brides leave their accessories until last, and we're here to help. We'll do our utmost to provide you with the perfect accessories, even with short notice.

Can you accommodate urgent/rush orders? Most times, yes! We can accommodate urgent orders providing we have all components in stock. Please call or email to confirm, or place your order with your request in the notes section and we'll confirm within 24 hours. A full refund is available if we cannot accommodate your timeline.

I have my hair trial booked - can my headpiece be ready for this? These appointments are important to us too, as they allow time for your hairdresser to work out perfect positioning. Please add this detail in the notes section at checkout. If it's outside our standard delivery times, we'll move mountains to try and achieve this for you.

How long for standard delivery? Generally allow three working days within Australia and two weeks for overseas orders. Contact us for specific delivery times to your location.

Store Visits & Appointments

Can I visit your store? Absolutely! You're most welcome to visit our West Leederville store at 142 Northwood Street, West Leederville, Western Australia. Please check our opening times on the contact page first.

Do I need an appointment? We love appointments but they're not necessary - you're welcome to walk in. However, we do recommend booking ahead if you'd like to bring your wedding dress to try on with accessories, as this allows us to allocate proper space and time for you.

Can I make an after-hours appointment? Contact us with your special requirements and we'll endeavour to accommodate you.

Products & Customization

Are all your collections shown on the website? We have additional collections and styles available in-store. If you're looking for something specific that's not on our website, please email or call us. We'll send you more information and images of what we have to suit your needs.

Can I alter or customize one of your pieces? At Kezani, we strive to create the perfect look for your special day. Anita is always remodelling pieces to suit customers' individual style. Send us your ideas via email or call to arrange an appointment.

Can you supply products in different colours? Certainly! Please email us photos of your dress or colour scheme and we can match the closest available options.

Can I change the beads in a piece? Yes, you can send us a customization request and we'll work with you to create your perfect piece.

What crystals do you use? All Kezani Jewellery creations are made using the finest Austrian crystals from Swarovski unless otherwise stated.

Do you stock Stephanie Browne jewellery? Yes, we're the exclusive stockist of Stephanie Browne jewellery in Western Australia.

Do you stock Lola Knight Official jewellery? Yes, we're the exclusive stockist of Lola Knight in Western Australia.

Do you stock Engaging Eve wedding veils? Yes, we are a major stockist of Engaging Eve in Western Australia.

Styling & Advice

How can I get free styling advice? Simply fill out the form on our contact page and we'll be in touch with personalized recommendations for your special day.

What bridal styles do you cater to? Whether you love old Hollywood glamour, boho chic, vintage elegance, or traditional classic styles - and whether you're having a chapel, garden, or destination wedding - Kezani carries collections for all these beautiful aesthetics.

Ordering & Payment

Do I need to register to purchase online? Registration is optional but makes future purchases quicker and easier.

Do I need to subscribe to your mailing list? Not at all - it's entirely up to you. If you'd like updates on specials and new collections, please subscribe. We respect your inbox and typically send just one newsletter per month.

Do you offer layby? Yes! Contact us and we'll set up a layby plan for you.

What currency are your prices in? All prices are displayed in Australian Dollars (AUD) and include Australian GST and state/federal taxes. Our website automatically adjusts currency display for international visitors, however prices do not include any customs duties, tariffs, or taxes that may apply in your country upon delivery.

What payment methods do you accept? Visa, Mastercard, American Express, Afterpay, Shoppay, Direct Deposit, EFTPOS

Shipping & Returns

Do you offer free shipping? Yes, we offer free shipping Australia-wide via Australia Post for orders over $150

Do you deliver internationally? Yes, we deliver worldwide. International delivery typically takes two weeks.

What's your returns policy? Kezani offers a 7-day exchange or refund period for all standard online orders. Items must be returned unworn (except for trying on), in original packaging, and cannot be custom variations beyond our standard bead/colour options. Pierced earrings cannot be returned for hygiene reasons. See our full terms and conditions for complete details.

Can I change or cancel my order? Yes, if within 48 hours of placing your order. A cancellation fee applies if the item has already entered the manufacturing process (particularly for rush orders).

About Kezani

How long have you been in the bridal business? Anita, the designer and owner of Kezani Jewellery, has been in the bridal industry for over 28 years. Her extensive experience in the wedding gown industry gives her unique insight into what coordinates beautifully with your dress, understanding fabrics, colours, and settings. Anita has styled thousands of brides throughout her career.

Where is your jewellery made? The Kezani label is proudly Australian made. All Kezani pieces are handcrafted to order in our West Leederville, Perth, Western Australia studio. We also carry the Stephanie Browne label, Lola Knight and Engaging Eve which is primarily made in Australia.

Have you won any awards? Yes! We've won the Australian Bridal Industry Awards (ABIA) for Jewellery Fashion in 2010, 2011, 2012, and 2014. Wedding Industry Awards 2023

What guarantees do you offer? Kezani forwards all supplier manufacturer warranties. Email us for specific warranty information.

Additional Services

Do you sell bridal shoes? Right next door to Kezani is Georgie's Bridal Shoes, who have been adorning brides' feet for years with all the latest designs and styles.

How can I feature on your 'Real Brides' page? We love seeing photos of our brides! Please send us a collection of images from your special day and we may feature your wedding on our website.

Can I see more photos of a product? Absolutely! Contact us and we'll email additional photos of any piece you're interested in.

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Still have questions? Don't hesitate to contact us - we're here to help make your special day perfect!

 

 

 

 

 

 

 

Q: I need a headpiece, how much time should I allow for a jewellery/headpiece order?
A: Please allow one to five weeks for standard delivery. Most Kezani pieces are 'made to order' specially for you. Urgent orders are possible.

Q: I only have two weeks till my wedding....eeek! Can I still get a Kezani piece?                                                                                                                 A:  You are not alone!! There seems to be a lot of brides that leave their accessories to last. We are here to help and will do our utmost to provide you with the perfect accessories!

Q: I have my hair trial booked and I would really love my headpiece for this date. Is this possible?                                                                                                             A: These appointments are important to us too as it allows time for the hairdresser to work out perfect positioning. Please add this detail in the note section on checkout. If it is out of our standard delivery times we promise we will jump hoops to try and achieve this for you.                                                                                                   

Q: My wedding is soon and I need my headpiece urgently, is this possible?A: Most times, the answer is YES. We can accommodate urgents providing we have all the components in stock. Please call or email to confirm, or you may place order with your request in the Note Box provided and we will confirm within 24 hours. A full refund will be available if we cannot accommodate, in this circumstance.

Q: Are all your collections on your website?
A:There are more collections and styles available instore. If there is something specific you are looking for and cannot find this on our website, please send us an email or phone if you cannot come into store. We will then send you more info and images if possible of what we may have to suit.

Q: Can I come into our store?
A: You are most welcome to visit our West Leederville store at 142 Northwood St, West Leederville, Western Australia. Be sure to check out our opening times on our contact us page first.

Q: Do you require an appointment?
A: We love appointments but it is not necessary, It is certainly fine for you to just walk in.

Q: Can I bring my wedding dress into the store to try on and choose accessories?A: Yes, you can. We would prefer you to book an appointment if this is what you would like to do. This way we can have enough space allowed for you.                                                                             

Q: My wedding is next week, can you help me?
A: We will always try our best to accommodate our clients. In most cases, yes we can. Contact us ASAP with your query by phone or email.

Q: Can I alter one of your pieces to match my dress?
A: At Kezani we strive to create the perfect look for your special day, Anita is always remodelling pieces to suit her customers look. Send us your ideas in an email or call to arrange an appointment.

Q: How can I get free styling advice online?
A: Just fill out the form on the contact us page and we will be in contact with you soon.

Q: I have booked my hair trial - can my headpiece be made for this?
If you have your wedding hair trial booked and it falls in less time than your scheduled delivery - please write this in Notes box provided on checkout and we will confirm if this is possible. We will always endeavour to accommodate you as we would prefer you to have your piece for this appointment too!!

Q: Can I make an after hours appointment?
A: Just contact us with your special requirements and we will endeavor to accommodate.

Q: Do you have layby?
A: Yes, just contact us and we will set one up for you.

Q: Can you supply products in different colours to what is listed?
A: Sure, please email us your pictures and we can match up the closest.

Q: Do I have to register to purchase from you online?
A: Only if you want to, it makes future purchases a lot quicker.

Q: Do I have to subscribe to your mailing list to place an order online?
A: No, its totally up to you. If you would like to keep up to date with specials or promotions that we are doing, please subscribe. Don't worry we will not bombard your inbox with daily articles, we generally post a new email once a month.

Q: Do you sell bridal shoes?
A: Right next door to Kezani is Georgie's Bridal Shoes. Georgie's has been adorning brides feet for years, and have all the latest designs and styles to choose from.

Q: Do you stock Stephanie Browne jewellery?
A: Yes, we are the major stockist of Stephanie Browne in Western Australia.

Q: Have you won any awards?
A: Yes, we have won the 2010,2011,2012,2014, ABIA awards from The Australian bridal industry awards for Jewellery fashion. See the 'Contact Us' page.

Q: How do I feature on your 'real brides' page?
A: We are always excited to see pictures of our brides, please forward us a collection of your special day and we may feature your wedding on our site.

Q: How do I see more pictures of a product?
A: We can email more photos to you, just hit the contact us button and send the request.

Q: How long for delivery?
A: Generally allow for three working days within Australia and two weeks overseas I can check for your specific location and email you back.

Q: Can I alter the beads in a piece?
A: Yes, you can send us a request form.

Q: How long have you been in the bridal business?
A: Anita, the designer and owner of Kezani Jewellery has been in the bridal industry for over 28 years. Working for many years firstly in the wedding gown industry, has given Anita great insight on what co-ordinates best with your gown. Understanding fabrics, colours and settings. Anita has styled thousands of brides in her career.

Q: What currency are the prices on your site?
A: All our prices are in Australian Dollars "AUD" and include all state and federal taxes.

Q: Is gst included in prices?
Yes, GST is included and will be itemised on your invoice upon checkout.

Q: What guarantees do you offer ?
A: Kezani forwards on all their suppliers manufacturers warranties, email us for specific supplier warranties.

Q: What is 'free shipping' Australia?
A: We will ship your order Australia wide for free either by Australia Post.

Q: What is your returns policy?
A: Kezani does offer a 7 day exchange or refund period for all on line standard* orders.
Check our terms and conditions for more detail and exclusions.

Q: What type of bridal styles do you sell?
A: Whether you love old Hollywood glamour, boho, vintage chic, set in a chapel, garden or destination wedding or if you are the true traditionalist, Kezani carries collections for all these stylings.

Q: Where is your jewellery made?
A: The Kezani label is Australian made. All pieces are totally hand made to order in our West Leederville, Perth, Western Australia store. We also carry the Stephanie Browne label which is mostly made in Victoria.

Q: Do you deliver?
A: Yes, we deliver world wide.

Q: Do you discount?
A: Sorry, no discounts available.

Q: What crystals do you use?
A: All of Kezani Jewellery creations are made using the finest Austrian crystal  unless otherwise stated.

Q: Can I change or cancel my order?
A: Yes, if within 48hours. A cancellation fee will be charged if item is already through to manufacturing process [urgents]

Q: If the piece I order does not suit me upon arrival can I get a full refund?A: Yes, all online purchases can be returned within 7days upon received goods for a full refund providing the following:
1. it has not been custom made with a variation other than the bead and colour options stated on our website. It is not a pierced earring - all pierced earrings cannot be returned for hygiene reasons. You are returning this unworn [besides try on] and in it's original packaging.

Please see our returns policies for more information.