Refund policy

Returns
Kezani does offer a 7 day exchange or refund period for all on line standard orders* for most items. Please notify us by phone +61 408 954 554 or email anita@kezani.com.au within 48 hours of receiving your item/s to take up this service. If for some reason you are unhappy with your item, we can exchange or refund (not including postage - if paid) providing items are sent back within 7 days of receiving your goods and they are returned in good order.

To be eligible for a return, your item must be unused and in the same condition that you received it and you have contacted Kezani. It must also be in the original packaging.

Please choose your items carefully as unless the item is faulty, return shipping costs for refunds and exchanges are at your own cost.

*standard orders - are items selected from our cart without alterations and design changes
*bespoke orders - there can unfortunately be no refunds on bespoke items. Bespoke orders are items that have been altered and/or specially designed for you.

There is NO returns on SALE items. Upon purchasing a sale item you acknowledge accepting that items are samples and/or floor stock and are not in original condition.

Due to health regulations there can be NO returns on earrings with posts unless deemed faulty upon arrival [not due to shipping].

Faulty items - Kezani jewellery takes great care in producing and checking your items prior to sending. If items are deemed manufacture faulty upon receiving, please contact us immediately by email to anita@kezani.com.au and we will confirm how to return this for repair or exchange. Kezani will rectify this in the quickest time possible.

If 7 days have gone by since receiving your purchase, unfortunately we can’t offer you a refund or exchange.

Non-returnable items:
Gift cards, Vouchers, Prizes and Promotions.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 7-10 days after delivery

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Shipping
To return your product, you should mail your product to: Kezani Jewellery 142 Northwood Street, West Leederville, WA, Australia, 6007.

You will be responsible for paying for your own shipping costs for returning your item unless deemed faulty. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

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