Terms and Conditions
Terms and Conditions
All orders placed on this site are subject to terms and conditions below.
Most of our pieces are 'made to order' and can take from 1 - 5 weeks to hand make prior to delivery. Urgent orders are often possible, please just make a note at checkout and we will confirm within 24hours [excluding Sundays].
All cancellations must be within 48 hours of ordering. A cancellation fee may be charged if item is already through to making process ie; if an order has been requested as an urgent we may have started manufacture.
Kezani does offer a 7 day exchange or refund period for all on line standard orders*. Please notify us by phone +61 408954554 or Email Me firstname.lastname@example.org within 48hours of receiving your item/s to take up this service. If for some reason you are unhappy with the item, we can exchange or refund (not including postage or duties) providing items are sent back within 7 days of purchase in good order. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please choose your items carefully as unless the item is faulty, shipping costs for refunds and exchanges are at your own cost.
*standard 'made to order' orders - are items selected from our cart without alterations and design changes
*bespoke orders - there can unfortunately be no refunds on bespoke items. Bespoke orders are items that have been altered and/or specially designed for you.
There is NO returns on SALE items. Upon purchasing a sale item you acknowledge accepting that items are samples and/or floor stock and are not in original condition.
Due to health regulations there can be NO returns on earrings with posts unless deemed faulty upon arrival [not due to shipping].
Faulty items - Kezani jewellery takes great care in producing and checking your items prior to sending. If items are deemed manufacture faulty upon receiving, please contact us immediately by Email to email@example.com and we will confirm how to return this for repair or exchange. Kezani will rectify this in the quickest time possible.
If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Gift cards, Vouchers, Prizes and Promotions.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 7-10 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
To return your product, you should mail your product to: Kezani Jewellery Upstairs,142 Northwood St West Leederville West Austalia 6007.
You will be responsible for paying for your own shipping costs for returning your item unless deemed faulty. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.